Answers to Everything You’ve Been Wondering About bttr.
What does bttr. actually stand for?
bttr. is short for better. We dropped the vowels because what’s out there isn’t working. We’re here to reimagine services. We don’t copy. We make it bttr.
Is bttr. a caregiving agency?
No. We offer ILS, SLS, and CITP. We don’t provide personal care, healthcare, or respite.
Is bttr. vendored through all Regional Centers?
Not yet. We’re vendored with RCEB for ILS. SLS and CITP are available in select regions. Contact us to confirm.
Do I need to live independently to receive services?
No. We support individuals living with family, roommates, or alone. What matters are your goals and needs.
What age group does bttr. serve?
Adults 18 and older. Some exceptions may apply depending on Regional Center policies. Contact us for specifics.
How do I get referred to bttr.?
Ask your case manager to send a referral packet to info@bttrliving.com. We accept referrals from Regional Center pathways and the Self-Determination Program.
I already have hours. Can I transfer to bttr.?
Yes. You have the right to choose your provider. Tell your case manager you’d like to switch to bttr. and we’ll help with the transition.
Do you work with Self-Determination Program (SDP) clients?
Yes. We coordinate with your FMS, independent facilitator, and support team to deliver clear, structured services.
I’m a case manager. Can I preview your materials?
Yes. We provide a referral kit with intake documents, ISP templates, progress tools, coaching samples, and a bttr. overview flyer. Email us to request it.
What’s the difference between ILS and SLS?
ILS focuses on coaching and skill-building. SLS provides day-to-day support to help individuals live safely at home. We help determine the right fit and adjust as needs change.
What is CITP?
The Community Integration Training Program is small-group coaching focused on real-life learning: budgeting, transportation, social interaction, advocacy, and safety — in Bay Area environments.
What are bttr. skill tracks?
Our six signature tracks: LIFE, MONEY, TECH, HEALTH, EXPRESS, CONNECT — organize your goals and make progress visible.
How do I know what goals we’re working on?
Every participant has a personalized ISP, updated quarterly. We regularly review progress with participants, families, and case managers.
Will I have the same coach every time?
Yes. You’ll be paired with a consistent lead coach who knows your strengths and goals. We communicate transparently if changes happen.
Can I request a coach based on language, culture, or gender identity?
Yes. We honor your preferences and do our best to match accordingly.
Do you offer bilingual services?
Yes. We currently offer services in English and Spanish and are expanding.
Do you support participants with behavioral needs or dual diagnoses?
Yes, case by case. We work with individuals with autism, learning differences, mental health conditions, and mild to moderate behavioral needs. Let’s talk to see if we’re the right fit.
How long does it take to start services?
After intake paperwork and approved hours, services typically begin within one to three weeks.
Is there a waitlist?
Sometimes. If so, we give you a clear timeline and stay in touch.
Do you provide transportation?
No. We coach participants on using public transit, ride-share, budgeting, and navigating the community safely.
How do you protect participant privacy?
We train all team members in HIPAA, confidentiality, ethics, and digital safety. Data is secure and only shared with authorized individuals.
Who do I contact with concerns or complaints?
Email info@bttrliving.com. A supervisor will follow up within 48 hours. We handle feedback seriously and respectfully.
I’m interested in working at bttr. How do I apply?
Visit our Careers Page or email your resume to info@bttrliving.com. We hire passionate, purpose-driven people.
What kind of people do you hire?
Coaches with heart, communicators who build trust, reliable and teachable people, and advocates for disability rights and equity.
Do you offer community or vendor partnerships?
Yes. We welcome multi-client referrals, Regional Center partnerships, and community collaborations. Email us to connect with leadership.