Answers to the Questions Families Actually Ask

What does bttr. mean?

bttr. is short for “better.” We dropped the vowels because what’s out there isn’t working — we’re here to reimagine Regional Center and Self-Determination services. We don’t copy old systems. We make it bttr.

Is bttr. a caregiving or residential agency?

No. bttr. focuses on — not personal care or housing. Our services build skills, routines, and independence for adults with developmental disabilities in their current living situation — whether at home with family, with roommates, or independently.

Who does bttr. support?

We serve adults 18+ with autism, Down syndrome, cerebral palsy, intellectual disabilities, epilepsy, and other Title 17 qualifying conditions. We also support individuals with learning differences, dual diagnoses, and mild to moderate behavioral or mental health needs, case by case.

Do you work with families who live together?

Yes — most of our participants live with family. Independent living support does not mean moving out. We focus on building daily living skills, confidence, communication, and routines right where they live now.

What services do you provide?

We offer Independent Living coaching and Supported Living support for adults. This includes skill-building, safety planning, daily living routines, self-advocacy, transportation training, and communication support — all coordinated with your Regional Center or Self-Determination team.

What are bttr. skill tracks?

Our six signature tracks organize services into focused areas: LIFE (daily living), MONEY (budgeting), TECH (digital literacy), HEALTH (wellness & safety), EXPRESS (communication), and CONNECT (community). This makes progress visible for families, participants, and Regional Center teams.

How do I get started with bttr.?

Ask your Regional Center case manager to send a referral packet to info@bttrliving.com, or text us directly. We’ll guide you through the process. If you’re in Self-Determination, we’ll coordinate with your FMS and facilitator.

Can I switch to bttr. from another agency?

Yes. You have the right to choose your service provider. Just tell your case manager you’d like to transfer your services to bttr. and we’ll support you through it.

How long does it take to start?

Once referral paperwork and hours are in place, most families start within 1–3 weeks. If there’s a waitlist, we give you a clear timeline and keep you updated.

Will my child have the same coach?

Yes. Every participant has a consistent lead coach who learns their strengths and goals. We communicate openly if changes ever happen.

Can I choose a coach based on language or culture?

Yes. We match based on language, culture, gender identity, and communication style whenever possible. Services are offered in English and Spanish, and we’re expanding.

How does bttr. communicate with families?

We keep it simple: text and phone. Families get regular, plain-language updates. No portals. No confusing systems.

How do you protect privacy?

All staff are trained in HIPAA, confidentiality, and digital safety. We only share information with authorized parties.

I’m a case manager. Can I preview your materials?

Yes. We provide a referral kit with intake forms, ISP templates, coaching samples, and our program overview. Email us at info@bttrliving.com.

I want to work with bttr. — how do I apply?

Email your resume to info@bttrliving.com. We hire passionate, reliable people who believe in disability rights, communication, and raising the bar.