frequently asked questions
This guide is for participants families case managers and advocates who want to understand how bttr. works through Regional Centers and the Self Determination Program.
contact bttrNeed something very specific Reach out and our team will walk you through options for your situation.
bttr provides modern disability support for adults with intellectual and developmental disabilities. We offer Independent Living Services and Coordinated Family Support through Regional Centers and statewide coaching and support through the Self Determination Program. Everything is built around dignity clarity and measurable progress.
bttr supports adults eighteen and older who are active or eligible California Regional Center participants. Anyone enrolled in the Self Determination Program can also choose bttr as their provider anywhere in the state.
For traditional Regional Center services we primarily serve Alameda County and Contra Costa County. Through the Self Determination Program bttr can support participants in any county in California.
Through Regional Centers bttr provides Independent Living Services and Coordinated Family Support. These services focus on real life skills communication routines and support for both participants and families.
Under the Self Determination Program bttr can build a complete support plan that is customized to the person. Examples include
- Independent living coaching cooking cleaning home safety routines daily planning and organization.
- Adaptive skills and life skills training self advocacy emotional regulation social skills communication and boundary setting.
- Supported living style coaching home stability community living routines and support inside the home all structured as coaching under SDP.
- Respite through SDP in home and community respite that gives families a break while the participant is supported and engaged.
- Money and executive function skills budgeting saving planning time management and task follow through.
- Technology and digital skills using phones and computers safely online communication and assistive tools.
- Community and wellness coaching gym and recreation routines community access volunteering and healthy lifestyle habits.
- Health navigation non medical preparing for appointments understanding instructions and building independence in health routines.
- Life design and personal projects building a vision for the future exploring interests and supporting meaningful long term goals.
All of these can be combined inside an SDP spending plan so that support feels personal and matched to the person rather than a generic program.
bttr offers Supported Living style coaching only through the Self Determination Program. We do not provide traditional SLS vendor services. Under SDP we can design in home and community supports that look and feel like SLS while still following program rules.
Yes but only through the Self Determination Program. bttr does not provide traditional Regional Center respite. Under SDP families can choose bttr to provide in home and community based respite as part of the spending plan.
bttr Skill Tracks are focus areas like Life Money Health Tech Connect and Express that organize coaching into clear measurable goals. They help participants families and case managers see what is being worked on and how progress is happening over time.
bttr takes a modern approach to disability services. We focus on clear communication beautiful and simple tools trained staff and transparent expectations. Families and case managers always know what is happening and participants receive support that feels human not confusing or cold.
Progress is tracked using Skill Tracks session notes milestones and regular summaries. We look at real life outcomes such as new skills more independence or improved routines rather than just counting hours on a schedule.
Intake usually includes a referral or inquiry a short call to understand needs and goals a review of Regional Center or SDP information matching with a bttr coach and scheduling a start date. We guide families and case managers through each step.
Start dates depend on availability and Regional Center or SDP approvals but most people begin services within five to fourteen days once everything is confirmed.
Families receive calm communication clear answers and honest timelines. We share updates listen to concerns and help build routines that reduce stress at home. Families are never expected to manage services alone.
Families are partners. They share goals preferences and important information about what works and what does not. bttr uses that information to design support while always respecting participant choice.
Participants can expect consistent sessions a coach who listens and supports them and practical work on skills that matter in daily life. We move at the persons pace while still aiming for real growth and independence.
Yes. bttr coaches work with many communication styles including devices pictures gestures and supported communication. The person does not need to use spoken words to receive respectful effective support.
In many cases yes. We review safety needs team capacity and any clinical recommendations. Some situations require behavior or mental health specialists and we coordinate with case managers when that is the case.
Case managers receive on time communication clear documentation and notes that are easy to read. We align with IPP goals respond quickly and help make referrals and reviews simple.
That is very common. Our team contacts your case manager shares vendor information explains services and answers questions so you do not have to advocate alone.
Yes. We help participants families independent facilitators and financial management services map out hours goals and service categories so that the plan matches the persons real life needs and Skill Tracks.
bttr can serve participants from any California Regional Center under SDP. If you live in California and are in Self Determination you can request bttr as your provider.
No. bttr is a for profit agency. Services funded through state systems such as Regional Centers and the Self Determination Program should not depend on donations or unstable fundraising. We believe in secure public funding clear rates and full transparency about how services are paid for.
Yes. Coaches receive training in Person Centered Practices Title seventeen requirements safety and crisis awareness documentation communication disability rights and bttr Skill Tracks before working independently with participants.
No. bttr does not provide clinical therapy or ABA services. We focus on coaching daily living skills community access and practical support. When clinical services are needed we help families connect with the right providers.
bttr does not operate a transportation service but we provide travel training and navigation coaching. That can include learning to use buses BART paratransit and rideshare apps safely and with more independence.
Hours depend on Regional Center assessments and Self Determination budgets. Many participants receive between four and forty hours per month and SDP allows even more flexibility when it matches the persons needs and plan.
You can ask your case manager to send a referral fill out the refer to bttr form on our website or contact our team directly. Once we connect we guide every step so you are never left guessing what comes next.

