Participant Rights Policy

Effective Date: January 1, 2025

At bttr., we believe that every individual receiving services has the right to feel safe, respected, empowered, and in control of their own life. This Participant Rights Policy outlines the rights of individuals supported by bttr., in alignment with the California Welfare and Institutions Code, the Lanterman Developmental Disabilities Services Act, and applicable regulations including Title 17 of the California Code of Regulations.

All participants served by bttr. — regardless of disability, age, race, gender identity, language, income level, or legal status — are entitled to the same basic human rights as all other people. These rights are protected by law and respected in every aspect of service delivery.

1. Right to Dignity, Respect, and Freedom from Discrimination

You have the right to be treated with dignity, courtesy, and full respect.
You have the right to receive services in a culturally sensitive and non-discriminatory manner.
You will not be treated differently based on race, ethnicity, gender identity, sexual orientation, religion, language, ability, or any other protected category.

2. Right to Privacy and Confidentiality

You have the right to privacy in your home, communication, and personal relationships.
You have the right to confidentiality regarding your personal information, service records, and care plans.
bttr. will only share your information with others if required by law, with your written consent, or as part of emergency or mandated reporting.

3. Right to Make Your Own Decisions

You have the right to make decisions about your daily life, goals, services, and supports.
You have the right to say yes or no to services, and to change your mind.
You have the right to be involved in every part of your service plan, and to choose your own goals, routines, and preferences.

4. Right to Informed Consent

You have the right to know what services you’re receiving, who is providing them, and why.
You have the right to receive information in a way you understand, in your preferred language or with support tools.
You have the right to approve or decline services, changes, or releases of information.

5. Right to File Complaints and Be Heard

You have the right to file a complaint or express dissatisfaction without fear of punishment, retaliation, or loss of services.
You have the right to a clear, simple complaint process.
You may request help from someone you trust, and you may contact your Regional Center Service Coordinator or the California Department of Developmental Services if needed.

6. Right to Safety and Protection from Abuse

You have the right to feel safe in your home and in the community.
You have the right to be free from abuse, neglect, exploitation, humiliation, or mistreatment of any kind.
bttr. staff are mandatory reporters — this means if we ever believe you are being hurt or mistreated, we must report it and take steps to protect you.

7. Right to Services That Fit You

You have the right to receive services that are based on your needs, your culture, your strengths, and your goals.
You have the right to request a new coach, change your schedule, adjust your service plan, or try new approaches.
You have the right to speak up if something isn’t working — and we will listen.

8. Right to Participate in the Community

You have the right to live, work, learn, and belong in your community.
You have the right to participate in recreation, education, spiritual practices, friendships, and advocacy groups.
You have the right to transportation, communication, and support that help you be involved.

9. Right to Access Your Own Records

You have the right to review or request a copy of your service records, assessments, and plans at any time.
You may request changes or ask questions about what’s written about you.

10. Right to Support and Advocacy

You have the right to choose someone to help you speak up — a family member, friend, advocate, or representative.
You have the right to be part of decisions made about your services and to have someone with you in meetings, if you choose.
You have the right to be supported in expressing your goals and your concerns.

How We Support These Rights at bttr.

At bttr., participant rights are not just posted — they’re practiced. Every member of our team receives training in person-centered thinking, rights-based support, and the laws that protect individuals receiving Regional Center services. Our policies, service models, and communication tools are built to make sure every participant’s voice comes first.

We review these rights during onboarding, at regular intervals during service, and whenever a participant requests. If you feel that any of your rights are being violated or ignored, you are encouraged to speak up.

You may report a concern directly to bttr. leadership by emailing us at:
📧 info@bttrliving.com

You may also contact your Regional Center Service Coordinator or file a complaint directly with the California Department of Developmental Services (DDS) at www.dds.ca.gov or by calling (916) 654-1987.