Participant Rights at bttr.
Your safety, dignity, and voice matter. We’re here to protect and support your rights every step of the way.
At bttr., every participant has the right to feel safe, respected, and in control of their own life. Our Participant Rights Policy aligns with California law, including the Lanterman Act and Title 17, ensuring every person we support is protected and empowered.
💛 Dignity & Respect
You will be treated with kindness, fairness, and respect — no matter who you are or where you come from.
🔒 Privacy & Confidentiality
Your personal information and private life are protected. We only share details with your permission or if required by law.
🗣️ Choice & Decisions
You decide your goals, routines, and services. You can change your mind, ask questions, or say no at any time.
✅ Informed Consent
You have the right to understand what’s happening, in your language, before agreeing to services or sharing information.
📣 Complaints & Feedback
You can express concerns or file complaints safely. We will listen and respond without punishment or loss of services.
🛡️ Safety & Protection
You have the right to be safe and free from abuse, neglect, or mistreatment. We are mandatory reporters and take action to protect you.
🎯 Personalized Services
Services will match your needs, culture, and strengths. You can request changes or new approaches at any time.
🌎 Community Inclusion
You have the right to participate in community life, including work, learning, recreation, and social connections.
📂 Access to Records
You can see or request copies of your records, plans, or assessments anytime. We will explain anything you need help understanding.
🤝 Advocacy & Support
You can choose someone to help speak for you. You can bring support to meetings and be part of all decisions about your services.
How We Support These Rights at bttr.
Our team receives training in person-centered care and disability rights. We review these rights with you during onboarding and throughout your services. If you ever feel your rights are being ignored, we want to hear from you.
Report a Concern or Get Help
Email bttr. Leadership: info@bttrliving.com
Regional Center Contact: Your Service Coordinator
California Department of Developmental Services: www.dds.ca.gov | (916) 654-1987
At bttr., your rights come first. We don’t just post them — we practice them.