Raising the bar for disability services in California
The bttr. standard™ is our internal framework for quality. It turns policies and checklists into a living system that guides how we hire train document and support every participant and family.
focus
dignity and progress
built for
participants and families
trusted by
regional centers and sdp teams
why we created the bttr. standard™
Compliance is the floor not the goal. The bttr. standard™ organizes training documentation safety and feedback into one system so services feel calm reliable and easy to understand for everyone involved.
how it works
- internal accreditation and continuous reviews
- structured training and field validation for staff
- clear expectations for notes communication and follow through
- feedback from participants families and case managers built in
who it supports
- participants who want respectful predictable support
- families who need clear communication and trust
- case managers who rely on clean notes and timely updates
- teams who benefit from coaching and clear standards
the seven pillars of the bttr. standard™
Each pillar acts like a live checklist. We use it to train coach and review how services feel in real homes and real communities.
documentation excellence
Notes that are timely clear and audit ready so families and case managers can actually understand what is happening.
- standard note formats and expectations
- quality review and coaching for staff
- records that support goals not just hours
person centered care
Services built around the person not the schedule so choice voice and dignity are present in every visit.
- formal person centered training for staff
- plans that reflect real goals and preferences
- space for the person to lead their own story
health and safety
Clear safety practices and reporting so homes community visits and coaching feel safer and more predictable.
- protocols for risk and incident response
- scenario based training and refreshers
- supervisor review for higher risk cases
confidentiality and privacy
Information is shared with intention. Only the right people see the right details at the right time.
- secure systems and controlled access
- privacy focused training for staff
- zero tolerance for careless data sharing
equity diversity and inclusion
Services that honor culture language identity and lived experience so people feel seen not just served.
- ongoing cultural humility training
- language access when possible
- review of plans through an equity lens
service quality
Quality checks built into day to day work not just once a year so small issues are caught before they grow.
- check ins with participants and families
- session and note audits with feedback
- clear follow up when something is not working
incident reporting and safeguards
Serious events are handled with urgency documentation and a focus on prevention so trust can be rebuilt.
- immediate reporting and notification steps
- root cause and prevention reviews
- pattern tracking to protect participants
oversight audits and accountability
Our quality and experience team monitors how the bttr. standard™ shows up in real life looking at notes stories and outcomes not just checkboxes.
- scheduled reviews of documentation and plans
- spot checks to keep daily work aligned
- feedback channels for families and partners
- transparent responses when concerns are raised
want to see the bttr. standard™ up close
Request a short overview for your team with examples of how we apply these pillars to Independent Living Coordinated Family Support and Self Determination services.
We do not believe in the bare minimum. We believe people should feel the difference in every visit. That is the bttr. standard™.