Media Use, Consent, and Removal Policy
We respect your privacy, dignity, and right to choose.
At bttr., we celebrate participant success only with permission. This policy explains how we collect, use, store, share, and remove photos, videos, audio, and stories — and how you can opt in or out at any time. All media use follows California privacy laws and bttr.’s confidentiality standards.
Purpose
- Ensure all media use is based on informed, voluntary consent
- Explain what media we collect and how we may use it
- Provide clear opt-in and opt-out choices
- Offer a simple removal process
What We Mean by “Media”
Photos, videos, audio, written stories, quotes, social media posts, flyers, brochures, website content, and training materials. No confidential details are ever shared without permission.
When and How Media May Be Collected
We collect media to share success stories, document events, train staff, and promote awareness — only during services, events, or interviews when consent has been given.
Where Media May Be Used
- bttr. website
- Printed brochures, flyers, or reports
- Social media platforms managed by bttr.
- Internal training materials and presentations
- Participant welcome packets or newsletters
All media is used respectfully, aligned with our mission, and never exploitative or misleading.
Consent Process
- Voluntary: You are never required to agree
- Reversible: You can change your decision anytime
- Specific: You can choose what you are comfortable with
- Inclusive: Legal representatives may provide consent if needed
Your decision about media will never affect your access to services or supports.
Confidentiality and Security
All media is securely stored and accessed only by authorized staff. No legal names, diagnoses, or private details are ever published. Participants may request to preview content before release.
Media Removal Request
If you change your mind, email info@bttrliving.com with your name, description of the media, and where it appeared. We will confirm your request within 5 business days and remove the content within 30 days. We cannot control third-party reposts but will remove content we directly manage.
Refusal or Revocation of Consent
If you decline media use, we will not collect or share any content involving you. If you revoke prior consent, it applies moving forward. To remove past media, follow the removal request process.
Questions or Help
Contact your bttr. Coach or reach us directly:
Email: info@bttrliving.com
We protect your choice, your privacy, and your voice. That is the bttr. way.