Media Use Consent and Removal Policy
A clear guide explaining how bttr collects, uses, stores, and removes photos, videos, audio, and stories. This policy protects your privacy, dignity, and right to choose. All practices follow California privacy laws and bttr confidentiality standards.
On this page
Purpose
The purpose of this policy is to make sure all media use is voluntary, informed, and respectful. We want participants and families to feel confident knowing exactly how we collect, use, and remove photos, videos, audio, and stories that involve them.
- Ensure all media collection is based on voluntary and informed consent
- Explain clearly what media is and how bttr uses it
- Provide simple opt-in and opt-out choices with no pressure
- Offer a clear and easy process for removal at any time
What we mean by media
Media includes photographs, videos, audio recordings, written stories, testimonials, quotes, social media posts, flyers, brochures, website content, promotional content, and internal training materials. No confidential or private identifying details are ever shared without explicit permission.
When media is collected
Media is collected only after consent has been given. We may gather media during services, community events, workshops, interviews, or celebrations. The purpose is to document success stories, highlight programs and outcomes, or support staff training materials. You will always know when media is being collected and why.
Where media may be used
When consent is provided, media may appear in the following places. You may choose to opt into some and not others.
- The bttr website at bttrliving.com
- Printed brochures, flyers, or annual reports
- bttr social media pages and digital content
- Internal staff training materials
- Participant welcome packets or newsletters
All media is used respectfully, aligned with our values, and never in a misleading or exploitative way.
Consent process
Your consent is the foundation of this policy. Before any media is collected or used, bttr will ask for your written agreement. Here is what that process looks like.
Confidentiality and security
All media is securely stored and accessed only by authorized bttr staff. We never publish legal names, diagnoses, addresses, Regional Center identifiers, or any other confidential identifying information alongside media. Participants may request to preview any content before it is shared publicly. If you have concerns about how media is stored, contact us directly.
What we will never share
bttr will never share your legal name, diagnosis, Regional Center, home address, medical information, or any other private details alongside media — regardless of consent. You control what is visible. We control that it is always used with dignity.
Media removal
If you change your mind at any time, you may request removal of any media we manage. Here is the process.
Removal process
Simple steps to remove your media
Revoking consent
If you decline consent at intake, bttr will not collect or share any media involving you. If you revoke previously given consent, it applies to all future collection and use immediately. To request removal of any previously published content, follow the removal process above. Your decision will never affect the quality or availability of your services.
Contact
Questions or requests
We are always here to help
For questions about this policy, to submit a removal request, or to update your consent preferences, contact your bttr coach directly or email us at info@bttrliving.com. You can also reach us by phone at (510) 709-5809, seven days a week from 9am to 9pm PT.
We protect your choice, your privacy, and your voice.
This is the bttr way.