Consent to Receive Services
A clear explanation of your rights, responsibilities, and choices before starting services with bttr. Informed consent ensures you understand our supports, how they work, and your freedom to ask questions or withdraw at any time.
On this page
What is informed consent
Informed consent means the participant or authorized representative understands who bttr is, what services are offered, how they are funded, how participation works, and how personal information is protected — and then agrees voluntarily to begin supports.
Consent must be free of pressure, confusion, or fear. Participants may ask questions, request accommodations, or withdraw consent at any time without it affecting how they are treated.
Voluntary
No one can be pressured or required to begin services. Consent is always a free choice.
Informed
You receive clear information about what services involve before agreeing to anything.
Reversible
You may withdraw consent at any time and services will be ended respectfully.
Protected
Your personal information is never shared outside authorized service delivery.
Who may provide consent
The following individuals may provide consent to receive bttr services. Participants are encouraged to include trusted family or advocates in discussions even when they are not the primary consent provider.
- The participant, if legally able to consent on their own behalf
- A parent or legal guardian, if the participant is a minor
- A conservator or legally authorized representative
- A designated support person with documented legal authority
Services covered by this consent
This consent applies to all services bttr provides. Services are delivered under an approved IPP and purchase of service authorization through a Regional Center or the Self Determination Program. There are no out-of-pocket costs to participants for any authorized service.
Independent Living Services
One to one coaching in skills like budgeting, cooking, communication, health, and self-advocacy. Delivered in the home and community through Regional Center ILS authorization or SDP.
Coordinated Family Support
Support for adults who live at home with family. Focuses on coordinating services, building routines, and reducing household stress. Available through RCEB and GGRC.
Tailored Day Services
Skill building, community access, and structured activities outside the home. Available through SDP statewide, billed in four-hour units.
Supported Living Services and In-Home Respite
SLS and IHR are available through the Self Determination Program only, statewide. SLS supports adults living independently. IHR provides scheduled in-home relief for families.
Requirements to begin services
- Active Regional Center authorization or SDP spending plan approval
- Completed bttr intake assessment and goal review
- Reviewed and agreed upon initial Individual Service Plan or IPP goals
- Residence within an approved bttr service area or SDP statewide eligibility
- Willingness to participate respectfully in coaching and services
Withdrawing or ending services
Participants may stop services at any time. We request thirty days written notice to support a smooth and respectful transition. Services may also end for the following reasons.
Reasons services may end
Transitions are always handled respectfully and collaboratively
Consent is withdrawn by the participant or authorized representative. Regional Center or SDP authorization expires and is not renewed. The participant relocates outside the approved service area. All IPP goals are completed and no new goals are identified. Non-participation continues despite repeated attempts to engage. A serious safety or conduct issue arises that cannot be resolved.
Notice of withdrawal
To end services, participants may notify bttr by emailing info@bttrliving.com, contacting their coach directly, or notifying their Regional Center service coordinator or FMS provider under SDP.
Please submit notice at least thirty days in advance whenever possible. For serious safety violations, bttr reserves the right to end services immediately with written notice provided to all relevant parties.
Consent to communication
By consenting to receive services, participants allow bttr to communicate by phone, email, text, and in person as needed to deliver services effectively. This includes coordinating with Regional Center staff or SDP teams, maintaining secure service records, sharing required documentation with authorized parties, and requesting updated consent if services change significantly.
bttr never sells, shares, or uses participant information for any purpose outside authorized service delivery.
Participant rights
Every person receiving bttr services holds these rights at all times. These rights cannot be waived, restricted, or taken away.
Questions or support
For help understanding this policy, requesting it in another language or accessible format, or with any other question about your consent, reach out to us directly.
Contact bttr
We are here to answer any question you have
Additional guidance
California Department of Developmental Services
At bttr, consent is not a formality. It is the beginning of trust.
Thank you for allowing us to support your independence and growth.