Privacy Policy

Effective Date: January 1, 2025

At bttr., we are committed to protecting the privacy and confidentiality of individuals who engage with our services and visit our website. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information under laws including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and California Online Privacy Protection Act (CalOPPA). By using our services or website, you agree to this policy.

Information We Collect

We collect personal information you provide directly or through website use. This may include your name, email, phone, mailing address, IP address, device details, service preferences, and any details from forms or communications. For participants and families, we may collect service planning, goal, support, or related health or demographic data provided directly or by authorized parties such as Regional Centers.

How We Use Information

We use your information to provide and improve services, maintain records, communicate, manage onboarding, respond to inquiries, deliver plans, and meet legal requirements. With consent, we may use non-identifying testimonials or feedback for training, outreach, or awareness. We do not sell personal information. All collection aligns with participant rights, transparency, and trust.

Data Security

Your information is protected with physical, technical, and administrative safeguards, including secure servers, encryption, access controls, and staff training. While no system is immune to risk, we have protocols to respond promptly to unauthorized access or data breaches as required by law.

Sharing Information

We do not share your personal information for commercial purposes. We may disclose data to service providers supporting us under confidentiality agreements, or to legal or regulatory bodies if required. Any disclosure is limited and safeguarded.

Your Rights

If you are a California resident, you have the right to access, correct, delete, or understand how we use your data. You may opt out of any data sale or sharing, though bttr. does not engage in such practices. To exercise your rights, email info@bttrliving.com. We will respond within 45 calendar days, or as extended by law.

Data Retention

We retain personal information as long as necessary to provide services, meet legal requirements, resolve disputes, or ensure operational continuity. When no longer needed, we securely delete or anonymize data following industry standards.

Cookies and Tracking

Our website uses cookies and tracking technologies to analyze performance and improve user experience. Cookies store preferences or session details but do not personally identify you. You can adjust browser settings to disable cookies, though some site features may be affected. We may also use third-party tools like Google Analytics, subject to their own privacy practices.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children without parental or legal consent. If such data is identified, we will delete it promptly. Contact info@bttrliving.com if you believe we have collected child data in error.

Third-Party Links

Our website may link to third-party platforms. We are not responsible for their privacy policies or content. We encourage reviewing third-party policies before sharing personal information.

Accessibility

If you have difficulty accessing this policy or any website section, email info@bttrliving.com to request an alternate format. We aim to ensure accessibility for individuals with disabilities or limited English proficiency.

Policy Updates

We may update this Privacy Policy at any time. Updates will be posted with a revised “Effective Date.” Continued use of our services or website after updates constitutes your acceptance of the changes.

Contact Us

For questions, concerns, or requests related to this Privacy Policy or your rights, contact:

bttr. Privacy Team
📧 info@bttrliving.com
📍 Based in California, serving the Bay Area

We appreciate your trust in bttr. and are committed to protecting your privacy with transparency, integrity, and respect.