At bttr Living, we are committed to protecting the privacy, dignity, and confidentiality of every person who engages with our services or visits our website. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in connection with our disability support services, referrals, communications, website forms, and service planning activities.
This policy is intended for participants, families, caregivers, Regional Center clients, Service Coordinators, Independent Facilitators, Financial Management Services, referral partners, and visitors to bttrliving.com.
Information We Collect
We may collect personal information that you provide directly through forms, referrals, phone calls, emails, consultations, service planning conversations, or website interactions. This may include name, phone number, email address, mailing address, preferred language, service interests, referral details, communication preferences, and information needed to respond to your request.
For participants and families, information may also include Regional Center related details, service needs, disability support goals, IPP related information, emergency contacts, scheduling needs, authorized representatives, and other information provided by the participant, family, Regional Center, Independent Facilitator, or authorized party.
How We Use Information
We use information to respond to inquiries, process referrals, coordinate services, communicate with families and authorized teams, support onboarding, maintain service records, improve operations, meet legal requirements, and provide person centered support.
We may also use non identifying information to improve our website, training, outreach, accessibility, service quality, and internal systems. bttr Living does not sell personal information.
Disability Services and Confidentiality
Because bttr Living supports adults with developmental disabilities, we treat participant information with heightened care. Information connected to autism support, cerebral palsy, Down syndrome, intellectual disability, epilepsy, Regional Center services, Self Determination Program services, ILS, CFS, SLS, TDS, respite, or other disability related supports is handled with privacy, dignity, and limited access.
How We Share Information
We do not share personal information for commercial purposes. We may share limited information with authorized service partners, Regional Centers, Independent Facilitators, FMS providers, family representatives, contractors, technology vendors, or legal and regulatory bodies when necessary to provide services, comply with obligations, protect safety, or respond to valid requests.
When information is shared, we aim to limit it to what is necessary and appropriate for the purpose.
Data Security
We use administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, secure systems, staff training, confidentiality expectations, limited access to records, and procedures for responding to suspected unauthorized access.
No system can be guaranteed completely secure, but we work to protect information with care and to respond promptly when concerns arise.
California Privacy Rights
California residents may have rights under privacy laws such as the California Consumer Privacy Act, California Privacy Rights Act, and California Online Privacy Protection Act. These rights may include the ability to request access to personal information, request correction, request deletion, ask how information is used, and request information about certain disclosures.
To make a privacy request, email info@bttrliving.com. We will review and respond within the time required by applicable law.
Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to understand website performance, improve user experience, remember preferences, and support website functionality. You may adjust browser settings to limit cookies, although some website features may not work as intended.
Data Retention
We retain personal information only as long as reasonably necessary for service delivery, legal compliance, operational needs, dispute resolution, safety, record keeping, and continuity of care. When information is no longer needed, we aim to delete, archive, or anonymize it in a secure manner.
Accessibility and Language Access
bttr Living aims to make privacy information accessible to people with disabilities, families, and people with limited English proficiency. To request this policy in another format or to request support understanding it, contact info@bttrliving.com.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect information from children under 13 through our website without appropriate consent. If you believe we received information from a child in error, contact us so we can review and respond.
Third Party Links
Our website may include links to third party websites, platforms, or resources. bttr Living is not responsible for the privacy practices, content, or policies of third party websites. Please review their privacy policies before sharing information.
Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates means you accept the updated policy.
Contact bttr Living
For privacy questions, accessibility requests, data rights requests, or concerns about how information is handled, contact:
bttr Living Privacy Team
info@bttrliving.com
Serving California and the Bay Area
We appreciate your trust in bttr Living and remain committed to protecting privacy with clarity, dignity, and respect.