HAYWARD Calif. A quiet desk. A short checklist. A plan that reads like a map instead of a maze. This is the place where Giovanny Sarabia works on a simple question. How can support feel clear to families and useful in daily life
He launched bttr. living with one conviction. Disability services deserve the same level of professionalism clarity and innovation as any respected field. Families should not feel lost in paperwork or vague updates. They should see progress. They should feel trust.
Experience into method
Over more than a decade Sarabia led teams trained staff and built systems inside complex programs. He guided audits and policy work. He stabilized schedules and documentation. He coached new leaders and created tools that reduce noise. These years formed a simple rule. Structure builds trust. Design builds dignity.
The focus appears in the details. He writes policies people can follow. He turns training into a repeatable playbook. He designs visual notes that make progress easy to read. The mix is rare and practical. Operator. Builder. Designer.
The bttr model
The agency organizes coaching into six Skill Tracks. Each track turns goals into weekly actions and visible checkpoints.
- bttr LIFE Routines home care hygiene cooking organization community navigation
- bttr MONEY Spending awareness budgeting saving simple planning tools that match the person
- bttr TECH Practical device use calendar reminders texting email safety basic apps
- bttr HEALTH Wellness routines appointments understanding instructions safety habits
- bttr EXPRESS Communication practice self advocacy role play confidence building
- bttr CONNECT Relationships community participation friendship skills social problem solving
A week inside a session
Coaching is one to one. Each week highlights two or three actions. A shopping list becomes a short practice trip. A savings goal becomes a small tracker with one number to update. A calendar reminder becomes an on time appointment. The coach logs progress and notes the next step. Families and case managers receive a clear update they can read in minutes.
Clarity for families
Plain language updates arrive on a predictable schedule. Goals are visible. Next steps are written. Documentation is made for people as well as for files.
Safety plan
Within the first month every participant completes a safety plan. It lists risks supports contacts and clear steps to follow. It is reviewed and updated as part of the routine. Not as an afterthought.
Training and quality
New coaches shadow and learn the rhythm before they lead sessions. Everyone follows a simple structure that makes room for real conversation. Documentation is checked for accuracy and tone. Feedback loops are steady. The goal is consistent practice that feels personal rather than mechanical.
Design as credibility
Presentation matters. From the logo to the website to the way forms are written. bttr. looks modern on purpose. When information is clear people trust it. A clean plan and a readable update build belief in the process.
Vignettes of progress
Shopping practice compare two prices choose one repeat until it feels routine
A participant builds a list at home and completes a short trip with a coach. Back at home they sort items and update the pantry list.
Money habit a one line weekly tracker supports a savings goal
Record the balance. Note one change. Plan one action for the next week. Small steps build real confidence.
Tech for independence calendars alerts and confirmations
With alerts and text confirmations appointments stop slipping. Travel feels calmer. Independence grows one reminder at a time.
Measurement you can feel
Progress is visible and lived. Checklists show completion. Notes show what was practiced. The person shows what they can do next time with less help. That is the measure that matters most. The ability to carry a skill into daily life.
Values that set the bar
- Clarity. Say what will happen. Show what did happen
- Consistency. Build routines that reduce stress
- Respect. Write to the person and the family. Use plain language
- Quality. Train. Review. Improve. Repeat
The future of disability support is not about scale. It is about quality.
What comes next
Steady growth across Bay Area communities while the model stays simple. Success is practical. Skills that carry into daily life. Families that feel supported. Teams that stay aligned. The goal is clear. Raise the standard and keep it there.
Three questions with Giovanny
- What makes bttr. different
- We do not only provide services. We design the entire experience for the participant the family and the case manager. Everything is built to be clear and trustworthy.
- What does a good week look like
- Two or three actions practiced well and written down. A clear note to the team. The person knows the next step with confidence.
- What is the long term vision
- Set a new standard and keep improving it. If others raise their quality because they see how we work that is success for the entire field.